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General Terms and Conditions of TOG Studio

Update: December 2025

1. Scope of Application

  1. These T&Cs apply to all contracts between TOG Studio (“Agency”) and clients regarding the planning, organization, and execution of events as well as the arrangement of third-party services.
  2. For contracts with business clients (B2B), these T&Cs apply exclusively. For consumers (B2C), consumer protection laws apply additionally.
  3. Deviating conditions of the client are only valid if approved in writing by the Agency. The version valid at the time of contract conclusion applies.

2. Conclusion of Contract and Scope of Services

  1. The Agency’s offers are non-binding and valid for 30 days. The contract is concluded through written order confirmation by the Agency.
  2. The scope of services is determined by the offer or order confirmation. Subsequent changes require written approval by the Agency and may result in additional costs. The Agency retains creative freedom in implementation.

3. Client Obligations

  1. The client shall provide all necessary information, documents, approvals, and permits in a timely manner.
  2. Delays caused by missing cooperation from the client extend deadlines accordingly and may trigger additional costs.
  3. The client must review supplied materials (e.g., texts, images) for third-party rights and indemnify the Agency against related claims.

4. Third-Party Services and Partners

  1. The Agency may hire third parties (e.g., artists, venues, caterers). This may be done in the name and on behalf of the Agency or—after informing the client—directly in the name of the client.
  2. The Agency selects partners carefully but is not liable for third-party services beyond statutory obligations.

5. Deadlines and Delays

  1. Deadlines are non-binding unless explicitly agreed upon in writing as binding.
  2. Delays caused by force majeure, official orders, or client fault extend deadlines appropriately and entitle the Agency to charge additional costs.

6. Fees and Payment Terms

  1. The fee is based on the offer (net plus VAT). Deposits (normally 50%) are possible and regulated in the order confirmation.
  2. Invoices are payable immediately. In the event of delay, statutory interest and reminder fees apply.
  3. Offsetting or retention by the client is only permitted for undisputed or legally established claims.

7. Cancellation and Withdrawal

  1. (B2B) In case of cancellation by the client, services already performed, expenses, and reasonable compensation must be paid. For unjustified termination after work has begun, the full fee is payable.
  2. (B2C) If the consumer cancels, the following staggered cancellation fees apply based on actual expenses and lost profits:
    • Up to 6 months before the event: 20% of the fee
    • Up to 3 months before the event: 50% of the fee
    • Up to 1 month before the event: 80% of the fee
    • Thereafter: 100% of the fee
      Fees are capped at the actual incurred costs. For events with a fixed date, there is no right of withdrawal (§ 18 para. 1 item 10 FAGG).

8. Copyright and Usage Rights

  1. The Agency retains property and copyright rights to concepts, drafts, and materials.
  2. The client receives simple usage rights for the agreed purpose and scope after full payment.

9. Liability

  1. The Agency is liable for intent and gross negligence as well as personal injuries. In B2B, liability for slight negligence is excluded and overall limited to the contract value.
  2. For third-party services, the Agency is liable only within statutory limits.

10. Data Protection

  1. Personal data is processed according to the GDPR. Details can be found in the privacy policy on our website.

11. Final Provisions

  1. Austrian law applies, excluding UN Sales Law.
  2. Place of jurisdiction: Salzburg (B2B) or the consumer’s residence or Salzburg (B2C).
  3. If any provision is invalid, the remaining provisions remain effective.